Terms & Conditions
1. Introduction
1.1 Welcome to Maison Cécilia! These terms and conditions ("Terms") govern your use of our website and the purchase of products from Maison Cécilia.
2. Ordering Process
2.1 To place an order, add your selected products to the shopping bag, and follow the checkout process. Ensure that the information provided is accurate.
2.2 By placing an order, you agree to these Terms and confirm that the details provided are accurate.
3. Contract Formation
3.1 Your order is an offer to purchase, subject to availability and our acceptance. The contract is formed when we confirm your order by email.
3.2 We may refuse or cancel an order due to unforeseen circumstances. In such cases, we will refund any payment made.
4. Product Details
4.1 While we strive for accuracy in product descriptions, colours, and images, slight variations may occur. We are not liable for such discrepancies.
5. Prices and Payments
5.1 Prices are as displayed on our website and are subject to change. Payment must be made at the time of order placement.
5.2 We accept various payment methods, including credit/debit cards. All transactions are secure.
6. Delivery
6.1 We aim to deliver products promptly. The estimated delivery times will be provided in the order confirmation.
6.2 If we cannot fulfill an order within 30 days, you may cancel, and we will refund any payment made.
7. Returns and Exchanges
7.1 You have the right to cancel your order within 100 days of delivery. Please refer to our Returns Policy for details.
7.2 Engraved or bespoke products cannot be canceled or refunded unless damaged or faulty.
8. Privacy
8.1 Your privacy is important to us. Please refer to our Privacy Policy to understand how we handle your personal information.
9. Intellectual Property
9.1 All content on our website is the property of Maison Cécilia. Any unauthorized use is prohibited.
10. Governing Law
10.1 These Terms are governed by and construed in accordance with the laws of the United Kingdom.
11. Contact Information
11.1 For any inquiries or concerns, please contact us via our live chat or email us at maison.de.cecilia@gmail.com.